FAQs

How often do you launch new products?

The design process can take up to a year to fully develop a new design. When the designs are at the final stages of sampling, an image will be uploaded to our coming soon page, roughly 1-3 months before release.

What are pre-orders?

Pre-orders will be made available for our up coming soon products. A date will be published when pre-orders can be made for each product, but there will be a limited time to place your pre-order at a discounted price! After the pre-order listing closes, the product won’t be made available until the product arrives from our factory and is posted publicly at retail price. Pre-order customers will be prioritized by having their orders processed within 2-3 business days after production is finished and sent to our Lafayette, IN location.

What size should I order?

You can easily find your perfect size by looking at our sizing chart. The model’s measurements and what size she is wearing are also listed on the product page to help with finding your best fit.

When can I expect to receive my order?

Typically it takes 7-14 business days to process and ship your order. The delivery time frame depends on where the order is being shipped to. An email confirmation will be delivered to your inbox after an order is successfully submitted and shipped. Tracking information will also be provided. Please visit our Shipping & Returns page for more information.

Can I modify my order after it’s placed?

If you wish to cancel or modify your order, please contact hello@hthr.com within 24 hours of placing your order.

How can I track my order?

After you place an order, you will receive an email providing you with a receipt of your purchase and a tracking number.

Which countries do you deliver to?

We currently don't ship internationally or to Alaska & Hawaii, as shipping costs are much higher. If you would like to personally pay for the shipping cost, please email us hello@hthr.com and we will create an invoice with the added shipping cost.